personal philosophy in the establishing of a customer relationship
whether it be a one-time purchase or cultivation of a longtime friendshipis
summed this way: Bring all of my background and experience to a
sensitive, daily embrace of activities that provide each customer
with a genuine experience of care, comfort, knowledge, responsiveness
and responsibility. I live this philosophy. Every dayfrom early
in the morning till late at night. When you come in to my website,
or send me an email, I want you to know and feel that your need
at that moment is my need. That your interest is my personal interest.
Or your concern is my concernto warmly and intelligently address
and remedy. I value trustworthiness in others, and strive to earn
Why is this? Well because my background is largely in nonprofit.
For many years I was at the executive level of financial planning
and organizing for the Hellen Keller national nonprofit. Before
that I was involved at a high level in various financial institutions
and owned my own business. But it is the nonprofit mindset and experience
that most shaped me. The intention of a nonprofit is to serve the
public good-to bring help, hope and opportunity to individuals.
I've taken that intention from my nonprofit experience and applied
it to my online business. In effect, I want to serve you, as a customer
of mine, with a sense that you are being individually helpedprovided
with informative knowledge, given excellent choices and purchase
prices, guided to connections you may not have made, attending to
your purchase, shipping and follow-up needs with surety and deference.
I know what it is like to be a customer well taken care of, and
one that is not well treated or regarded. A significant part of
my experience both professionally and as a consumer goes toward
making your experience pleasant, satisfying and memorable. I'd love
to have you come back. I'd love to have you make my store one of
your favorite shopping places. I think about creating that environment
for you every day.
We are a small, growing companycalled CJA Groupbringing unique,
reputable and prized items to a discerning online clientele who
look for and expect extraordinary service. We feel our modest size
gives us the perfect environment and the daily time to make sure
your shopping experience is a fulfilling.
Much of our company time is spent on locating items that are of
high quality and fit into a cross section of lifestyle needs. By
working closely with our suppliers and taking advantage of timing
we are able to pass on cost savings to you.
Our stock is carefully tended so that you are ensured of receiving
an item in its described condition. Our products are often guaranteed
through warranty, and we have built a reputation of trust for seeing
to warranty needs.
Each person who visits our site and is inspired to buy from us is
considered an individual whom we are responsible to. Our company
philosophy is to value each customer and create a buying and receiving
experience that invites each purchaser to return. We have an open-door
policy for listening to your suggestions, commentary and grievances.
And promise to respond to each customer's needs as quickly and responsibly
We strive to make our company policies clear and easy to understand,
and our friendly, experienced staff are happy to answer your questions
on any aspect of your shopping with us.
The intention of CJA Group is to continually value each of our customersrecognizing
that each visitor to our online store holds perspectives and expectations
of excellent shopping service that we strive to be in consonance
with and to fulfill. A point of pride for us is our ability to think
and feel as our customers do. Our selection of products reflects
our commitment to taste, quality and personal expression; to continually
search out those items we feel our visitors would enjoy being shown.
At the center of our company's approach to online commerce is our
daily commitment to excellent customer service, from the moment
the visitor enters our online store to the future when an item from
us is a prized part of the visitor's home or lifestyle.
Our primary responsibility is to our customers' satisfactionmeeting
and surpassing obligations and making sure commitments stated are
Communications with customers (and others involved in our business)
are open, accurate and timely.
Creating an atmosphere of confidence in our company and staff by
maintaining exemplary ethical standards.
Standards Of Excellence:
Maintain exemplary standards of business performance and decorum,
always striving to improve customer relationship skills and being
responsive to customer input.
Search out new ideas and perspectives that bring better products
and service to our customersand be prepared for change in the marketplace.
Maintain transparent openness in our policies that serves to fully
inform customers and vendorscreating a perpetuating atmosphere
Group Terms and Conditions:
strive to make your shopping experience pleasant and satisfactory
through the following guidelines. Please read these carefully, as
they constitute a contract between us and our valued customers.
to our customers is a priority. Responding to your inquiries or
grievances is taken in the warm spirit of a neighborhood store seeing
to your needs as quickly as possible.
item descriptions are as accurate as we can make them. Each piece
is visually inspected and its condition accurately recorded. Therefore,
we anticipate that your perception of the item after you receive
it will be in accord with ours. If you feel otherwise, we will be
happy to listen. But we reserve the right to maintain that our description
will endeavor to ship from 4 - 7 business days once payment has
been received and cleared. Please allow a full 7 days, if we cannot
in receiving items as a result of strikes, war, acts of God or
any other unforeseen circumstances are outside of our controland
therefore we are not liable for these delays.
are no stocking fees applied.
warranties are expressed in the auction listing. Outside of the
stated warranty, we cannot offer further protection.
can combine for multiple purchases.
should be received within 7 days of the end of the auction. If
payment is not received in this period, and there is no satisfactory
explanation, the sale will be considered unconcluded.
circumstances are such that we feel the need to withdraw an item
before the final sales, as permitted by Ebay guidelines, we will
circumstances are apparent in questionable bidding, we will judiciously
cancel the bid.
items will be shipped according to the following guidelines:
item will have proof of shipment.
will be sent via USPS unless otherwise stated.
and tracking is not included.
and tracking is available at an additional cost. In many cases,
we recommend doing this. Please inquire on the pricing of these
numbers are provided by USPS and assigned to each item shipped
so that the shipping progress can be monitered. There is no extra
cost for this.
will assume responsibility for items that are not received by
of non-delivery must be sent to us within 30 days of the item
non-deliverable item that is returned to us will be held until
additional payment is received for re-shipment.
shipping is available at an additional charge. Prior to bidding,
please email us for overnight pricing.
the item is being shipped outside the continental United States,
do not send payment until the total due is emailed to you. If
you do pay an incomplete amount, we will hold the item until the
full balance due is received.
offer a flat fee structure for national shipping sales. International
sales will be adjusted with the goal of offering reasonable international
are not responsible for customs tax and duties if the item is shipped
out of the United States. All additional charges incurred will be
the responsibility of the buyer. If you are purchasing from outside
the United States, please ensure that you check the relevant customs
laws in your country for charges to receive this item.
items bought on Ebay will be subject to all of Ebay's sales conditions,
We will respond to any disputes over charges of bid, shipping or
weight of item.
sole method of receiving payment is through PayPalas PayPal protects
both the buyer and the seller. Please refrain from bidding if you
cannot pay through PayPal. Other forms of payment cannot be accepted.
If this occurs, the final sale will be cancelled and we will relist
problems arising through the use of PayPal will be addressed through
PayPal. In addition, any cancellations of payments and or charge
backs before or after an item has been received will be followed
up, including with legal or law enforcement agencies (for breach
of contract or theft).
stated for bid and for shipping are in USD. All shipping costs given
are for the continental United States only. Outside of that area,
please email for shipping costs prior to bidding.
you require a different shipping method, please email us with full
details prior to bidding. We will attempt in all ways to accommodate
Refunds will be offered on defective or damaged merchandise only.
communications via eBay are welcomed and will be addressed immediately
and, we hope, to the customer's satisfaction. Please strive to
contact us within 7 days. After that period, our considering of
the grievance is limited by the amount of time gone by in the
transaction. Within 7 days is reasonable for us and our customers.
pack any items that are to be returned to us with the same packing
materials (or similar) as used in shipping the item to you.
you have any questions, please email us at firstname.lastname@example.org.
Thank you very much.